Frequently asked questions

Is Ceylon Supermart website secure?

Yes, we host our website with a leading service provider who takes care of the security of our website and data we process all day round. Also, your details are proteted with a 256 bit SSL security certificate.

How can I make the payment for my order?

You can pay with PayPal Checkout very easily even if you do not have a PayPal account. You can pay using your PayPal balance, Bank account or other major Debit or Credit cards through PayPal. We get your delivery address from PayPal, so please make sure your delivery address is correct in PayPal before you complete the payment.

What are your delivery charges and timelines?

We calculate the delivery charge based on the location, weight, order total and the delivery service you select. Please select your delivery address and the delivery service; our system will automatically calculate the delivery charges. You can see the delivery charge before you pay for the order. Please select your correct country, region and locality/city of delivery to get the correct shipping prices/rates at the checkout. All delivery services are subject to a maximum order weight of 20kg. Please contact us for large/heavier orders before you place your order.

What countries you deliver to?

We deliver to all UK addresses including Wales, Scottish Highland and Northern Ireland. We also deliver to following European countries, which may change due to courier restrictions. Please select your correct country of delivery to get the correct shipping prices/rates at the checkout. We get your delivery address from PayPal, so please make sure your delivery address is correct in PayPal before making the payment.

Where do I enter my delivery address?

We receive your delivery address from PayPal, so you don't have to enter your address in our website. Make sure your delivery address is correct in PayPal before you complete the payment. We are unable to deliver to a different address other than what we received from PayPal, this is as part of our agreement with PayPal in relation to Buyer & Seller Protection. If you need to get your order delivered to an address that is not your default delivery address in PayPal, please add the new address in PayPal first and select that as your delivery address and then make the payment.

Can I pickup my order from your store?

Yes, we provide Free Store Pickup from our store in Ilford, London (32 Woodford Ave, Ilford IG2 6XQ). Please select 'Customer Store Pickup' from the delivery option drop-down before going to PayPal checkout. We will let you know via email as soon as your order is ready for pickup, please wait for this confirmation before making your way to pickup yourorder. We will need your order confirmation and proof of identification at the time of collection.

Do you offer discounts or coupons?

Time to time we offer special discounts to our loyal customers, based on their shopping style. Keep an eye on your emails as we send various offers and discounts time to time, so it is a good idea to add our email address to the contacts list / addressbook of your email program.

Do I need to create an account or register to shop with you?

No, we do not require our customers to create an account or register with us to shop. All you need is to have a PayPal account or pay via PayPal using your Credit/Debit card if you don't have a PayPal account. However, we advise our customers to create an account so it will be easier to login and use your details when you place an order next time. It will also provide access to your previous orders.

Is there a weight limit for my order?

Yes. Due to the limitations from courier companies we have a maximum order weight limit of 20kg per order regardless of the order value. This is beyond our control and we have to rely on the terms and conditions outlined by the delivery companies. However, if you have any special needs (alms givings, parties, etc) and would like to place a large/heavy order we will try our best to assist. Please contact us in advance to find out more before you place such an order.

Why my mobile telephone number and email address are required?

We require your mobile phone number and email address in order to provide you updates on your delivery. We will pass your mobile number and email address to our delivery partners in order to keep you updated on the progress of delivery once we handed your package to them. Also, you may get automated delivery updates and notifications as text messages to your mobile phone and via emails. It is important to share your mobile phone number and email address as we or our delivery partners cannot send text updates to any landline numbers. By using our services and buying from our online store, you are agreeing to pass your mobile number and email address to our couriers.

How can I arrange redelivery if I missed my package delivery?

We understand that sometimes you may not be able to stay home to accept your delivery. In case you missed a delivery, our delivery partners will leave a calling card with their contact details and details of your package(s). Please contact them directly to re-arrange the delivery of your package(s) as we can no longer manage the delivery for you. However, our delivery partners will send you an email and/or text notifications once your order is fully paid and we book the delivery of your package(s) with them. So it is important to have your correct email address and mobile telephone number provided when you place your order. In most cases there will be an indication of approximate delivery date. If you know that you are not going to be available on that day you may be able to request the delivery on an alternative date. There may be an additional charge for this service.

Customer Services: +44 (0)208 550 4566

32 Woodford Ave, Ilford IG2 6XQ

© Ceylon Supermart is a trading name of Valence World Ltd, registered in England & Wales, company no 07013943. VAT registration GB183149401. Customer services contact: 32 Woodford Avenue, Ilford IG2 6XQ