Frequently asked questions
Is Ceylon Supermart website secure?
Yes, we host our website with a leading service provider who takes care of the security of our website and data we process all day round.
Also, your details are proteted with a 256 bit SSL security certificate.
How can I make the payment for my order?
You can securely pay with a Credit or Debit card of your choice. All payments are processed by an industry leading payment processor, Stripe and or PayPal.
What are your delivery charges and timelines?
We calculate the delivery charge based on the delivery address, order weight, order value and the delivery service you select. Please select your delivery address and the delivery service; our system will automatically calculate the delivery charges. You can see the delivery charge before you pay for the order.
Please select your correct country, region and locality/city of delivery to get the correct shipping prices/rates at the checkout.
All delivery services are subject to a maximum order weight as shown in the delivery service you select. You may not see a delivery service if your order is too heavy.
Please contact us for large/heavier orders before you place your order.
What countries you deliver to?
We deliver to all U.K. addresses including England, Wales, Scottish Highlands, Northern Ireland, Channel Islands, Isle of Wight and Isle of Man.
We also deliver to following European countries, which may change time to time due to courier restrictions.
Please select your correct country of delivery to get the correct shipping prices and rates at the checkout.
Where do I enter my delivery address?
You can enter the delivery address of your choice during the checkout process. Delivery fee is calculated based on the delivery address, weight of the order and the order value.
You can deliver to any address of you choice, in case you are ordering for family or friends live elsewhere. In such case make sure that the delivery address is different from the billing address.
Can I pickup my order from your store?
Ocassionally we provide Free Store Pickup from our store in Ilford, London (32 Woodford Ave, Ilford IG2 6XQ).
If this service is available, please select 'Customer Store Pickup' from the delivery option before making the payment.
We will let you know via email as soon as your order is ready for pickup, please wait for this confirmation before making your way to pickup yourorder.
We will need your order confirmation and proof of identification at the time of collection.
Do you offer discounts or coupons?
Time to time we offer special discounts to our loyal customers, based on their shopping style.
Keep an eye on your emails as we send various offers and discounts time to time, so it is a good idea to add our email address firstname.lastname@example.org to the contacts list / addressbook of your email program.
Do I need to create an account or register to shop with you?
No, we do not require our customers to create an account or register with us to shop.
All you need is to have a PayPal account or pay via PayPal using your Credit/Debit card if you don't have a PayPal account.
However, we advise our customers to create an account so it will be easier to login and use your details when you place an order next time. It will also provide access to your previous orders.
Is there a weight limit for my order?
Due to the limitations from courier companies we have a maximum order weight limit as shown in the delivery service in the checkout page. Typically this is 27kg for most destinations and 22kg for Northern Ireland. This is beyond our control and we have to rely on the terms and conditions outlined by the delivery companies.
However, if you have any special needs (alms givings, parties, etc) and would like to place a large/heavy order we will try our best to assist. Please contact us in advance to find out more before you place such an order.
Why my mobile telephone number and email address are required?
We require your mobile phone number and email address in order to provide you updates on your delivery. We will pass your mobile number and email address to our delivery partners in order to keep you updated on the progress of delivery once we handed your package to them.
Also, you may get automated delivery updates and notifications as text messages to your mobile phone and via emails.
It is important to share your mobile phone number and email address as we or our delivery partners cannot send text updates to any landline numbers.
By using our services and buying from our online store, you are agreeing to pass your mobile number and email address to our couriers.
How can I arrange redelivery if I missed my package delivery?
We understand that sometimes you may not be able to stay home to accept your delivery.
In case you missed a delivery, our delivery partners will leave a calling card with their contact details and details of your package(s). Please contact them directly to re-arrange the delivery of your package(s) as we can no longer manage the delivery for you.
However, our delivery partners will send you an email and/or text notifications once your order is fully paid and we book the delivery of your package(s) with them. So it is important to have your correct email address and mobile telephone number provided when you place your order.
In most cases there will be an indication of approximate delivery date. If you know that you are not going to be available on that day you may be able to request the delivery on an alternative date. There may be an additional charge for this service.