We understand that sometimes you may not be able to stay home to accept your delivery.
In case you missed a delivery, our delivery partners will leave a calling card with their contact details and details of your package(s). Please contact them directly to re-arrange the delivery of your package(s) as we can no longer manage the delivery for you.
However, our delivery partners will send you an email and/or text notification once your order is fully paid and we book the delivery of your package(s) with them.
In most cases there will be an indication of approximate delivery date and time. If you know that you are not going to be available on that day you may be able to request the delivery on an alternative date. There may be an additional charge for this service.
Important: If you are ordering perishable foods including but not limited to Fresh Fruits & Vegetables, Frozen Food and Chilled Food, it is your responsibility to be available to accept these deliveries on the delivery date set by us and our delivery partners. You will be specifically notified via email and / or text messages of the delivery date and time slot. We do not accept any liability as a result that you could not accept the delivery or are not available to accept the delivery.