We accept all major Credit & Debit Cards, Apple Pay, Google Pay, PayPal and Shop Pay as our payment methods.
You can pay faster with Apple Pay, Google Pay, PayPal and Shop Pay with your pre-registered payment options with these payment services. If you use any of these methods your delivery address may be pre-populated with the address you registered with your selected payment option. Therefore, make sure to double check your delivery address.
You can enter your delivery address during the checkout process. If you used any of the faster payment options, we may receive your delivery address from those payment providers, so make sure to double check the delivery address before completing your order placement.
We can only deliver to the 'Delivery Address' you provided during order placement and we cannot deliver to a different address other than what's given in the order after placing the order. If you need to change your delivery address after placing the order the customer will need to contact us within 1 hour from placing the order. Once we processed your order and dispatched, we cannot change the delivery address from our end.
Some of our courier partners are offering changes to the delivery location and this may be available to you depends on the delivery courier we selected. You will need to arrange with the courier if you need to change the delivery after your order handed over to the courier.
If you need to change the delivery address after placing the order but before booking your delivery (normally within 1 hour from placing your order), we may need to cancel the order and request you to place a new order with the new delivery address. We required to follow these steps to protect our customers. We will refund your first order in full provided your order had not been fulfilled.
If we are in a position to change your delivery address, we will need to verify the order and your payment details before we could do so.
Our delivery charges are calculated based on the order content, order value and the delivery address.
Delivery fee is based on the order total, delivery address and order weight.
Standard U.K. Delivery fees are as follows.
Orders of up to 25kg weight are charged;
Under £50, delivery fee £5.99
Between £50 and £75, delivery fee £2.99
Over £75, Free delivery.
Delivery rate for Scottish Highlands, Islands and other British Isles and European destinations are prompted to you when you proceed to the Delivery option during the checkout but before you pay for your order. You will know what you pay for delivery before the order is placed.
We are delivering to all UK postcodes including Scottish Highlands, Islands, Channel Islands, Isle of Man and other British Isles.
All England, Wales and Central Scotland are within our Next Day Delivery zone, so you will receive your order delivery on the next day from dispatch. We have a 3 - 5 business day delivery window but most orders are processed earlier than that.
Time to time we may offer special discounts to our loyal customers, based on their shopping style.
Keep an eye on your emails as we send various offers and discounts time to time, so it is a good idea to add our email address to the contacts list / address book of your email program and also to subscribe to our newsletter.
We offer 2 Super Points for every £1 you spend in our online store and you can claim £1 off for every 100 Super Points you redeem. That is equivalent to 2% discount across the store. You can enroll to our rewards program Super Points at anytime.
We require your mobile phone number in order to provide you with updates on your delivery. We will pass your mobile phone number to our delivery partners in order to keep you updated on the progress of delivery once we handed your parcel to them.
Also, you may get automated delivery updates and notifications as text messages to your mobile phone.
It is important to share your mobile phone number as we or our delivery partners cannot send text updates to any landline numbers.
By using our services and buying from our online store, you are agreeing to pass your mobile number to our couriers.
We understand that sometimes you may not be able to stay home to accept your delivery.
In case you missed a delivery, our delivery partners will send you an automated email and text message. Please contact them directly to re-arrange the delivery of your package(s) as we can no longer manage the delivery for you.
Important: If you are ordering perishable foods including but not limited to Fresh Fruits & Vegetables, Frozen Food and Chilled Food, it is your responsibility to be available to accept these deliveries on the delivery date set by us and our delivery partners. You will be specifically notified via email and / or text messages of the delivery date and time slot. We do not accept any liability as a result that you could not accept the delivery or are not available to accept the delivery.
This is why it is important to provide a valid mobile phone number and an email address as well as monitor them.
We get fresh produce delivered three times (or more) a week from Sri Lanka on direct flights through our suppliers. These are then sent to you on next day delivery to most U.K. addresses. For this reason, we may take a little longer waiting for the freshest produce delivered to us before we can dispatch your order. That way we can assure you get the freshest possible produce.
While we do not offer a price-match, we make sure that all our products are competitively priced. We put our best efforts to provide great care to our customers and also to deliver them the best quality products as fast as we can.
Frozen foods are delivered in special packaging and will arrive to you in frozen condition. You can store them in a freezer for longer as required.
Our frozen & chilled foods are delivered to the Next Day delivery zone as standard. However, we can deliver them outside the next day delivery zone on customer request.
Please refer to our Frozen Food Delivery Terms & Conditions as well as our pricing policy before you purchase. This is available under the Help & Information section or on each product in this category.